Our Commitment to Privacy
A tradition of respect for rights
Credit Unions in Canada have a long history of respecting rights of their owners. As a co-operative financial institution, your Credit Union is committed to the development of policies, procedures and services that maintain these rights.
The Board of Directors of boomerang CREDIT UNION has adopted the Credit Union Code for the Protection of Personal Information, related Policies and Procedures and appointed a Privacy Officer. You are entitled to review the Code at any time, access your personal information, or contact the Privacy Officer about a privacy issue or concern.
Your Personal Information
We retain personal information about members in order to meet and maintain the best possible service standards. This information can include your name, address, age, income, use of accounts and credit history, as well as the relationships of others linked to you in account services.
Understanding your financial needs is the first step in providing our members with effective service. In order to understand your financial needs, we sometimes request information from you other than your name and address.
For example, if you invest in an account that pays interest, we will need to ask for your Social Insurance Number for tax purposes. If you wish to borrow money from us, we will need to know about your financial status and credit history.
We will not divulge or sell this information to any unaffiliated organization.
How our Privacy Code protects your Personal Information
- We only collect what we absolutely need.
- With your consent, we only collect personal information from you for the following purposes:
- To understand your needs and to develop, offer and manage products and services that meet those needs;
- To determine the suitability and your eligibility for member products and services;
- To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
- To detect and prevent fraud, and to help safeguard the financial interests of the credit union and its members;
- To meet legal and regulatory requirements.
How can you provide your consent?
You can provide your consent in writing, electronically, or in some cases, verbally. We will ask you for your consent either when you join the Credit Union or when you apply for a new service. You may also choose to pick up a Member Privacy brochure at our office, complete the form and return it to us.
boomerang CREDIT UNION provides services in conjunction with financial service partners within the Co-operative Financial Group of companies including Credit Union Members’ Insurance Society (CUMIS), Credit Union Insurance Services (CUIS), Credential Group, Concentra Financial, The Co-Operators Insurance, Ethical Funds Inc., Creditor Insurance Services (CRI) CU Electronic Transaction Services or similar organizations that espouse credit union goals and values and provide useful and valuable member information.
Got a Question? Ask our Privacy Officer
The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other staff receives appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles personal information access requests under the Code.
Contact Don Green, our Credit Union Privacy Officer by email or in writing, if you wish to discuss the use of your personal information.
Don Green, Privacy Officer
boomerang CREDIT UNION
343 Dundas Street, Suite 100
London , ON N6B 1V5
e-mail: don.green [at] boomerangcu.com
